We want every customer and client of SKYLET TECH LLC ("SKYLET", "we", "us") to feel treated fairly. This policy explains how cancellations and refunds work for purchases in our Apps and for our client Services.
No payments are collected on this website. If you signed a written agreement with us, its cancellation and payment terms apply to that engagement and take precedence over this policy.
App Store Purchases and Subscriptions
Subscriptions and in-app purchases in SKYLET Apps are sold and billed by Apple through the App Store. Because Apple processes these payments, refunds for App Store purchases are handled by Apple, not by SKYLET, and are subject to Apple's policies.
- To request a refund: visit reportaproblem.apple.com, sign in with your Apple Account, select the purchase and choose "Request a refund".
- To cancel a subscription: open Settings on your iPhone, tap your name, then Subscriptions, and select the SKYLET app. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
- After cancellation, you keep access until the end of the current paid period.
If you have trouble with a purchase, email us at [email protected] and we will help however we can.
Client Services — Deposits
Client projects typically begin with a deposit that reserves time in our schedule.
- If you cancel in writing before any project work has started, we refund your deposit in full.
- If you cancel after work has started, we refund any portion of the deposit that exceeds the value of work completed up to the cancellation date, based on the rates or milestones in your agreement.
Client Services — Milestone Payments
Milestone payments cover work that has been delivered. Once a milestone is delivered and accepted — or deemed accepted as described in your agreement — its payment is non-refundable. If a deliverable does not match the agreed scope, let us know in writing and we will correct it at no additional cost as part of the revision and fix periods included in your agreement.
Care Plans and Monthly Services
Monthly Care Plans can be cancelled at any time by email. Cancellation takes effect at the end of the current billing period, and service continues until then. We do not provide partial refunds for the remaining days of a billing period, unless required by law.
Third-Party Costs
Costs paid to third parties on your behalf with your approval — such as domain registrations, hosting, software licenses, stock assets or developer program fees — are subject to those providers' refund policies and are generally non-refundable by SKYLET.
How to Request a Refund
For client Services, email [email protected] with your name, company, invoice number and the reason for your request. We aim to respond within 3 business days. Approved refunds are issued to the original payment method, or by bank transfer, typically within 5–10 business days after approval. Your bank's processing times may vary.
If you have a concern about a charge, please contact us first — we are usually able to resolve issues quickly and directly.
Changes to This Policy
We may update this policy from time to time. Changes do not affect purchases made or agreements signed before the update. The "Last updated" date above shows when this policy was last revised.
Contact
SKYLET TECH LLC
Missouri, United States
Email: [email protected]